FAQs

As long as your shoes and accessories are in their original condition, you can send them back to us for an exchange or refund up 28 days after purchasing online

We do not offer free returns; however we do offer an easy, low cost service through Collect+ - you can return up to 10 pairs of shoes (60x50x50cm 10kg box) for just £4.60. Please visit www.collectplus.co.uk/rainbowclub to create your returns label.

To read our full returns policy please click here.

Due to our dye being water based we strongly advise not cleaning any of our dyed products. You may however use a dry soft brush to help remove any dried mud from our shoes. Ivory Un-dyed satin may be wiped using a damp cloth with luke warm water. Do not use any type of detergent if wishing to have your items dyed. Do not rub too hard as the satin may split, due to its delicate nature.

We offer an EEE standard fitting - you can find our + Fit Bliss collection here.

Unfortunately, we do not offer a cleaning service

If you have any further questions, please do not hesitate to contact our dedicated Customer Service team who will be happy to help.

Tel: +44 1392 207030 Monday to Friday 8:15am to 5pm UK (GMT+1)

Email: enquiries@rainbowclub.co.uk